Troubleshooting platform issues

If you’re experiencing issues on our platform, they could be caused by various factors. Here are some steps to help you troubleshoot:

Try Another Browser: Test the platform on a different browser or use private/incognito mode to see if the issue persists.
Check Browser Extensions: Certain browser extensions or plugins can interfere with platform functionality. Try disabling them temporarily and see if that resolves the problem.
Switch Devices: If possible, try accessing the platform on a different device, such as a desktop or laptop, to determine if the issue is device-specific.
Restart Your Network: Restart your network or switch to another Wi-Fi network if available. While rare, some students have resolved issues caused by network connectivity this way.
Restart Your Device: A simple device restart can often fix unexpected issues.

If the problem persists after trying these steps, please don’t hesitate to contact us directly for further assistance.