Troubleshooting payment issues

There could be many reasons why your card payment is being declined. Follow the steps below to troubleshoot this issue:


1. Make sure that you have enough funds in your account

The most common reason for rejected charges is insufficient funds. Please verify that your account has enough funds to complete the transaction. Additionally, be aware that your bank may charge extra fees on top of our subscription price. Kindly take these potential additional costs into consideration.


2. Try a shorter plan (to get a lower transaction amount)

The higher the transaction amount, the more likely it is that banks may reject it. If you are unable to purchase our Annual plan (12 months), please try purchasing our Monthly plan instead.


3. Try another card (e.g. credit card instead of a debit card)

If you have multiple cards, please consider using a different card for the transaction. Customers often report that while one card was rejected, another was successful. This is particularly common with debit cards, which tend to have higher decline rates from banks.


4. Reach out to your bank to accept international transactions

If you've tried all the previous steps, please contact your bank and request them to enable international transactions on your card. This is often the reason for payment blocks. Additionally, even if international payments are enabled, your bank may be blocking Scrimba as an unrecognized vendor. Many Scrimba students worldwide have successfully subscribed after clarifying this with their bank.


5. Reach out to us

If you have tried all of the above steps and your payment is still being declined, please reach out to us at help@scrimba.com. We'll check and see what else we can do to assist you.

Still need help? Contact Us Contact Us