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If your card keeps getting declined, it is almost always a bank-side block rather than a problem with your Scrimba account. Work through these steps in order.

1. Make sure you have enough funds in your account

The most common reason for rejected charges is insufficient funds. Please verify that your account has enough funds to complete the transaction. Be aware that your bank may charge extra fees on top of our subscription price, so take these potential costs into consideration.

2. Try a shorter plan to get a lower transaction amount

The higher the transaction amount, the more likely a bank is to reject it. If you cannot purchase our Annual plan (12 months), try the Monthly plan instead.

3. Try another card, for example a credit card instead of a debit card

If you have multiple cards, try a different one. Customers often report that one card was rejected while another worked. This is especially common with debit cards, which tend to have higher decline rates from banks.

4. Clear your browser cache

Clearing the cache can sometimes resolve issues with the payment process. Clear your browser's cache and cookies, then try the transaction again.

5. Try another browser

Some browsers can interfere with our payment flow, so try another one to rule this out. If you have browser extensions installed, use a private window with extensions disabled, as they can also interfere with the payment flow.

6. Ask your bank to accept international transactions

If none of the above worked, contact your bank and ask them to enable international transactions on your card. This is often the cause of payment blocks. Even with international payments enabled, your bank may be blocking Scrimba as an unrecognized vendor, or there may be another restriction.

7. Reach out to us

If you have tried all of the above and your payment is still declined, email us at help@scrimba.com and we will see what else we can do to help.