Troubleshooting payment issues

There could be many reasons why your card payment is being declined. Follow the steps below to troubleshoot this issue:

1. Make sure that you have enough funds in your account

The most common reason for rejected charges is insufficient funds. Please verify that your account has enough funds to complete the transaction. Additionally, be aware that your bank may charge extra fees on top of our subscription price. Kindly take these potential additional costs into consideration.

2. Try a shorter plan (to get a lower transaction amount)

The higher the transaction amount, the more likely it is that banks may reject it. If you are unable to purchase our Annual plan (12 months), please try purchasing our Monthly plan instead.

3. Try another card (e.g. credit card instead of a debit card)

If you have multiple cards, please consider using a different card for the transaction. Customers often report that while one card was rejected, another was successful. This is particularly common with debit cards, which tend to have higher decline rates from banks.

4. Clear your browser cache

Sometimes clearing the cache can resolve issues with the payment process. Please clear your browser’s cache and cookies, then attempt the transaction again.

5. Try it on another browser

Some browsers may interfere with our payment flow, so we recommend trying it on another browser just to see if this could be the issue. If you have browser extensions installed, we recommend using a private window with the extensions disabled too, as this can also interfere with the payment flow.

6. Reach out to your bank to accept international transactions

If you have tried all the previous steps, please contact your bank and request them to enable international transactions on your card. This is often the reason for payment blocks. Additionally, even if international payments are enabled, your bank may be blocking Scrimba as an unrecognized vendor or there might be another restriction.

7. Reach out to us

If you have tried all of the above steps and your payment is still being declined, please reach out to us at help@scrimba.com. We'll check and see what else we can do to assist you.