Troubleshooting payment issues
There could be many reasons that your card payment is being declined. In this article, we'll point you towards some ways to go about this. Follow the steps below:
1. Make sure that you have enough funds in your account
This is the most common reason that charges are rejected, so please double-check that you have enough funds to perform the transaction.
2. Try to pay with USD instead of your local currency
At Scrimba, we always charge in your local currency. However, some banks reject international payments in currencies other than US dollars. This might be the case if your payment is failing as well. If you'd like to try paying in USD, simply use the link below, which contains a parameter in the URL that swaps your charge into a USD 👇
3. Try to pay using another payment option (PayPal, Google Pay, or Apple Pay)
If your card is being declined, you can try to pay using PayPal, Google Pay, or Apple Pay instead.
To do that, click on the option in the payment form (see images below).
If PayPal is supported in your country, you can try to choose that option in the checkout form:
If you use Chrome, or an Android device, you can set up Google Pay. Once setup, choose our Credit/Debit card payment method and then click Continue With Payment.
You will then be directed to our payment screen where you will see an option to select Google Pay.
If you use Safari, or an Apple device, you can set up Apple Pay. Once setup, choose our Credit/Debit card payment method and then click Continue With Payment.
You will then be directed to our payment screen where you will see an option to select Apple Pay.
4. Try a shorter plan (to get a lower transaction amount)
The higher the amount, the more likely banks are to reject the transaction. So if you are unable to purchase our e.g. Annual plan (12 months), you should try to purchase the Semester plan (6 months) or the Monthly plan instead.
If this fixes your problem, please reach out to us afterward, and we will apply the discount that you would have gotten on the longer plan you intended to purchase.
5. Try another card (e.g. credit card instead of a debit card)
If you have several cards, please consider trying them. We often hear from customers that they were rejected with one of their cards, but managed to pay with another one.
This is often the card if the rejected card was a debit card. We have much higher decline rates from banks when our customers try to use debit cards.
6. Tell your bank to accept international transactions
If you've tried all of the above, please reach out to your bank and tell them to accept international transactions on your card. This is likely the reason that your payment is being blocked. Alternatively, you might have international payments enabled, but the bank is blocking Scrimba as a vendor because it doesn't recognise us from beforehand.
Several Scrimba students across the world have been able to become Scrimba subscribers after talking with their bank, so we know for a fact that it works.
7. Reach out to us
If you have tried all of the above, and you are still getting declined, please reach out to firstname.lastname@example.org.