I was charged twice (duplicate charge). What should I do?

If you were charged twice for the same Scrimba subscription, email help@scrimba.com and we will confirm the duplicate charge and refund the extra one. A double charge is never intended, and we will make it right.

What to send us

Email help@scrimba.com with:

• The email address on your Scrimba account
• The dates and amounts of both charges. A screenshot of your bank or card statement is ideal.

What happens next

• We confirm the duplicate charge and refund the extra one.
• Your correct subscription stays active, so your access is not affected.
• A duplicate charge sometimes happens when two subscriptions are created on the same account. If that is the case, we will cancel the extra subscription as part of sorting this out.

If you have any questions, email us at help@scrimba.com.